Faq
Find the answers to the most frequently asked questions about your household appliances here:
What is the distributor warranty?
Should their product break down, the customer is entitled to have it repaired or exchanged by the brand's distributor. The warranty varies from retailer to retailer: it is generally 2 years for the major chains (with a possibility of extension to 5 years).
Where can I get my appliance repaired while it is still under warranty?
Please contact your retailer.
Where can I get my appliance repaired when it is no longer under warranty?
If you do not know a repairer, we can advise you of the contact details for the manufacturer’s repairs service.
How can I get a copy of the Brandt catalogue?
The De Dietrich product catalogue can be downloaded from every page of this site via the "Catalogue" section at the bottom of the page.
Where can I buy spare parts?
Can I bake bread in my oven?
Please refer to the user guide for your appliance.
What temperature should I keep food at in my fridge?
Please refer to the user guide for your appliance.
When can I add bleach?
Please refer to the user guide for your appliance.
Where can I get hold of a wiring diagram?
We cannot provide you with diagrams of this kind, which are reserved for professional use.
If the information you are looking for is not listed, you can also contact us:
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